Cancellation Policy

1. Introduction

At Midlands Mobility, we strive to provide our customers with a seamless shopping experience. We understand that sometimes circumstances change, and you may need to cancel an order. To ensure transparency and fairness, we have outlined our cancellation policy below.

This policy explains:

  • The conditions under which you can cancel an order
  • The process for requesting a cancellation
  • How refunds are handled
  • Any exceptions that may apply

By placing an order on our website, you agree to the terms outlined in this policy.


2. Cancelling an Order

2.1 Cancellation Before Dispatch

To cancel your order, please contact our customer service team as soon as possible at Email: hello@midlandsmobility.co.uk or call us at Phone: +44 0121 630 3850. We can only cancel orders that have not yet been processed. Once your order has been processed and shipped, cancellation is no longer possible.

If your order has not yet been processed or shipped, we will cancel it immediately and issue a refund to your original payment method.

To request a cancellation, please contact us via:

Email: hello@midlandsmobility.co.uk 

Phone: +44 0121 630 3850


2.2 Cancellation After Dispatch

  • Once your order has been dispatched, it cannot be cancelled. However, you may return the item under our Returns & Refunds Policy after receiving it.
  • If you refuse delivery or do not collect your package, it will be considered a return, and any return shipping fees may be deducted from your refund.


3. Refund Processing for Cancellations

  • If your cancellation request is approved, the refund process will be as follows:
  • Refunds are issued to the original payment method used during the purchase.
  • Processing times vary by payment provider, but refunds typically take 7 business days (Mon - Fri) to reflect in your account.
  • If you paid using Visa, MasterCard, Maestro, American Express, Discover, Diners Club, elo, Union Pay, Shop Pay, Google Pay, Shop Pay, Apple Pay the refund will be processed according to the provider’s policies.

4. Refund Deductions (if applicable)

In certain cases, deductions may apply to your refund:

  • If a dispatched order is returned due to refusal of delivery, a return shipping fee may be deducted.
  • If the returned item is damaged or missing components, a restocking fee may apply.
  • If your cancellation involves a personalized or custom-made product, a partial refund may be offered at our discretion.


5. Special Conditions & Exemptions

Certain products and services cannot be cancelled or refunded due to their nature, including:

  • Customized or personalized items (e.g., engraved products, made-to-order items).
  • Perishable goods (e.g., food, beverages, supplements, health & wellness products).
  • Clearance or final sale items (marked as non-refundable).
  • Gift cards and vouchers.

If you are unsure whether your item qualifies for cancellation, please contact our support team at Email: hello@midlandsmobility.co.uk or call us at Phone:+44 0121 630 3850 before making a purchase.


6. How to Request a Cancellation

To request a cancellation, please provide the following details when contacting us:

  • Full Name:
  • Order Number:
  • Date of Purchase:
  • Reason for Cancellation:

You can reach us via:

Email: hello@midlandsmobility.co.uk

Phone: +44 0121 630 3850

Address: 275 Halesowen Road, Old Hill, Halesowen, West Midlands, B64 6NP, United Kingdom

Business Hours: 9 AM - 5 PM (Mon - Fri), (GMT) Greenwich Mean Time (London)

We will review your request and respond within 48 business hours.


7. Contact Us

If you have any questions regarding our Cancellation Policy, please feel free to reach out to us. Our customer support team is happy to assist you with any concerns.

Company Name: Younique Healthcare Limited trading as Midlands Mobility

Company Number: 11623839

VAT Registration: GB380154414

Address: 275 Halesowen Road, Old Hill, Halesowen, West Midlands, B64 6NP, United Kingdom

Business Hours: 9 AM - 5 PM (Mon - Fri), (GMT) Greenwich Mean Time (London)

Phone: +44 0121 630 3850 

Email: hello@midlandsmobility.co.uk

We appreciate your understanding and cooperation. Thank you for shopping with Midlands Mobility!

OUR STORY

Since 1991, we have been working hard to deliver mobility and healthcare solutions around the world and now operate from our base in Old Hill, just outside of Halesowen in the West Midlands.A wise person once said “love what you do and you will never work a day in your life” and we truly love what we do.Things have been tough, no doubting that. No one will help a start up company in the UK despite small business being the main backbone of the economy; and no one wants to invest into a disability equipment company so, as with everything to do with special needs, we have done it alone.The principal aim is to do good with our work, have a little fun and feed our families along the way. We have had many triumphs and many tribulations but here we are, still laughing. That’s got to be worth something in my book!