Straight advice
We explain options in plain English and help you avoid buying the wrong thing.
Effective Date: July 5, 2025
1. Purpose
At Midlands Mobility, we want everyone who visits our website to feel welcome and find the experience rewarding, regardless of technology or ability.
2. Standards
Our goal is to comply with:
3. How We Test
To maintain accessibility, we:
4. Supported Browsers & Devices
We aim to support the latest versions of:
5. Continuous Monitoring
We have a process in place to:
6. Third-Party Content
While we strive to ensure accessibility, some third-party content (e.g. embedded YouTube videos, maps, or third-party widgets) may not fully meet accessibility standards. We encourage those providers to adhere to the same guidelines.
7. Alternative Formats
If you need any information on this website in a different format like:
Please contact us and we will do our best to provide it promptly.
Email: hello@midlandsmobility.com
Phone: +44 0121 630 3850
8. Formal Complaints
If you’re not happy with our response to any accessibility request, you can contact the Equality Advisory and Support Service (EASS):
www.equalityadvisoryservice.com
Telephone: 0808 800 0082
9. Statement Updates
We review this statement every 12 months and whenever we make major changes to our website.
10. Contact
Company Name: Younique Healthcare Limited trading as Midlands Mobility
Company Number: 11623839
VAT Registration: GB380154414
Address: 275 Halesowen Road, Old Hill, Halesowen, West Midlands, B64 6NP, United Kingdom
Business Hours: 9 AM - 5 PM (Mon - Fri), (GMT) Greenwich Mean Time (London)
Phone: +44 0121 630 3850
Email: hello@midlandsmobility.com
A different kind of mobility shop
Midlands Mobility is here for straightforward retail: browse, choose, buy, collect or have delivered, with help available when you want it.
No jargon. No hard sell. Just practical mobility products and people who will explain things properly.
What you can expect
That is the standard we want customers to feel across the whole site.
We explain options in plain English and help you avoid buying the wrong thing.
The aim is helping you do more of everyday life with confidence.
Support should not disappear after checkout.