Accessibility Statement

Effective Date: July 5, 2025

1. Purpose

At Midlands Mobility, we want everyone who visits our website to feel welcome and find the experience rewarding, regardless of technology or ability.

 

2. Standards

Our goal is to comply with:

  • The Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
  • Relevant UK laws, including the Equality Act 2010.
  • Best practices outlined by the UK Government Accessibility Regulations for public sector websites and services (where applicable).


3. How We Test

To maintain accessibility, we:

  •  Use automated accessibility testing tools (e.g. WAVE, Lighthouse).
  • Conduct regular manual audits with keyboard-only navigation and screen reader software.
  • Carry out user testing with real users where possible.


4. Supported Browsers & Devices

We aim to support the latest versions of:

  • Chrome, Edge, Firefox, Safari
  • Mobile browsers on iOS and Android
  • Screen readers such as NVDA, JAWS and VoiceOver
  • Assistive technologies like screen magnifiers and speech recognition software


5. Continuous Monitoring

We have a process in place to:

  • Monitor new content for compliance before it goes live.
  • Provide training for our team on accessible content creation.
  • Fix accessibility issues promptly when identified.

 

6. Third-Party Content

While we strive to ensure accessibility, some third-party content (e.g. embedded YouTube videos, maps, or third-party widgets) may not fully meet accessibility standards. We encourage those providers to adhere to the same guidelines.

 

7. Alternative Formats

If you need any information on this website in a different format like:

  • Large print
  • Easy read
  • Audio recording
  • Braille

Please contact us and we will do our best to provide it promptly.

Email: hello@midlandsmobility.com

Phone: +44 0121 630 3850

8. Formal Complaints

If you’re not happy with our response to any accessibility request, you can contact the Equality Advisory and Support Service (EASS):

www.equalityadvisoryservice.com 

Telephone: 0808 800 0082


9. Statement Updates

We review this statement every 12 months and whenever we make major changes to our website.


10. Contact

Company Name: Younique Healthcare Limited trading as Midlands Mobility

Company Number: 11623839

VAT Registration: GB380154414

Address: 275 Halesowen Road, Old Hill, Halesowen, West Midlands, B64 6NP, United Kingdom

Business Hours: 9 AM - 5 PM (Mon - Fri), (GMT) Greenwich Mean Time (London)

Phone: +44 0121 630 3850 

Email: hello@midlandsmobility.com

Midlands Mobility founders Andy and Lee illustrated as friendly cartoon avatars.

A different kind of mobility shop

Straight advice, useful products and proper support.

Midlands Mobility is here for straightforward retail: browse, choose, buy, collect or have delivered, with help available when you want it.

No jargon. No hard sell. Just practical mobility products and people who will explain things properly.

What you can expect

No fuss. No pressure. No disappearing after the sale.

That is the standard we want customers to feel across the whole site.

Straight advice

We explain options in plain English and help you avoid buying the wrong thing.

Independence first

The aim is helping you do more of everyday life with confidence.

Aftercare matters

Support should not disappear after checkout.