Accessibility Statement

Effective Date: July 5, 2025

1. Purpose

At Midlands Mobility, we want everyone who visits our website to feel welcome and find the experience rewarding, regardless of technology or ability.

 

2. Standards

Our goal is to comply with:

  • The Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
  • Relevant UK laws, including the Equality Act 2010.
  • Best practices outlined by the UK Government Accessibility Regulations for public sector websites and services (where applicable).


3. How We Test

To maintain accessibility, we:

  •  Use automated accessibility testing tools (e.g. WAVE, Lighthouse).
  • Conduct regular manual audits with keyboard-only navigation and screen reader software.
  • Carry out user testing with real users where possible.


4. Supported Browsers & Devices

We aim to support the latest versions of:

  • Chrome, Edge, Firefox, Safari
  • Mobile browsers on iOS and Android
  • Screen readers such as NVDA, JAWS and VoiceOver
  • Assistive technologies like screen magnifiers and speech recognition software


5. Continuous Monitoring

We have a process in place to:

  • Monitor new content for compliance before it goes live.
  • Provide training for our team on accessible content creation.
  • Fix accessibility issues promptly when identified.

 

6. Third-Party Content

While we strive to ensure accessibility, some third-party content (e.g. embedded YouTube videos, maps, or third-party widgets) may not fully meet accessibility standards. We encourage those providers to adhere to the same guidelines.

 

7. Alternative Formats

If you need any information on this website in a different format like:

  • Large print
  • Easy read
  • Audio recording
  • Braille

Please contact us and we will do our best to provide it promptly.

Email: hello@midlandsmobility.co.uk

Phone: +44 0121 630 3850

8. Formal Complaints

If you’re not happy with our response to any accessibility request, you can contact the Equality Advisory and Support Service (EASS):

www.equalityadvisoryservice.com 

Telephone: 0808 800 0082


9. Statement Updates

We review this statement every 12 months and whenever we make major changes to our website.


10. Contact

Company Name: Younique Healthcare Limited trading as Midlands Mobility

Company Number: 11623839

VAT Registration: GB380154414

Address: 275 Halesowen Road, Old Hill, Halesowen, West Midlands, B64 6NP, United Kingdom

Business Hours: 9 AM - 5 PM (Mon - Fri), (GMT) Greenwich Mean Time (London)

Phone: +44 0121 630 3850 

Email: hello@midlandsmobility.co.uk

OUR STORY

Since 1991, we have been working hard to deliver mobility and healthcare solutions around the world and now operate from our base in Old Hill, just outside of Halesowen in the West Midlands.A wise person once said “love what you do and you will never work a day in your life” and we truly love what we do.Things have been tough, no doubting that. No one will help a start up company in the UK despite small business being the main backbone of the economy; and no one wants to invest into a disability equipment company so, as with everything to do with special needs, we have done it alone.The principal aim is to do good with our work, have a little fun and feed our families along the way. We have had many triumphs and many tribulations but here we are, still laughing. That’s got to be worth something in my book!