Terms of service

Effective Date: June 10, 2025

Welcome to Midlands Mobility. These Terms and Conditions govern your access to and use of our website and services, including placing orders, making payments, deliveries, cancellations, and returns. By using our website or placing an order with us, you agree to be legally bound by the following terms, which are designed to protect both you as a customer and us as a business.

1. About Us

Midlands Mobility is a UK-based online retailer specialising in providing high-quality mobility scooters and services designed to make life easier and more comfortable.

Website: https://www.midlandsmobility.com/
Phone: +44 0121 630 3850
Email: hello@midlandsmobility.co.uk

We sell and deliver products exclusively within the United Kingdom. All transactions are subject to UK law.

2. Acceptance of Terms

By using our website and placing an order, you confirm that you:

  • Are at least 18 years old.
  • Are a resident of the United Kingdom.
  • Have read, understood, and agreed to be bound by these Terms and Conditions and our Returns Policy.

These terms, together with your order confirmation and our dispatch confirmation, form the basis of a legally binding contract between you and Midlands Mobility.

3. Product Information

We strive to ensure that all product descriptions, images, prices, and availability shown on our website are accurate.

However:

  • Colours may appear slightly different on screen than in real life.
  • Product dimensions and specifications may vary slightly due to manufacturing tolerances.
  • We reserve the right to correct any errors or inaccuracies and to update information at any time without prior notice.

If we discover an error in your order, we will notify you immediately and give you the option to cancel or amend the order.

4. Pricing and Payment

All prices are listed in GBP (£). VAT and the final cost will be calculated at checkout. We do not charge hidden fees.

Accepted Payment Methods:
Visa, MasterCard, Maestro, American Express, Discover, Diners Club, Elo, Union Pay, Shop Pay, Google Pay, Apple Pay.

Payment must be completed in full at the time of placing your order. Your order will not be processed or dispatched until payment has been received.

5. Order Process

Here’s how your order is processed:

  1. Place Your Order: Add items to your basket and proceed to checkout.
  2. Order Confirmation: You will receive an automatic email confirming receipt of your order.
  3. Processing: We will verify product availability and your delivery details.
  4. Dispatch Confirmation: A second email will confirm that your order has been accepted and dispatched.
  5. Delivery Arrangement: We will contact you by phone or email to schedule your delivery.

Your order becomes legally binding once the goods are dispatched.

6. Delivery

We deliver only within the United Kingdom, to the address provided at checkout.

Please provide two contact numbers and a valid email address for delivery updates.

Delivery Conditions:

  • You or a responsible adult must be available to receive and sign for the goods.
  • If you cannot accept delivery personally, you may nominate someone to do so on your behalf.
  • Delivery drivers are not authorised to leave goods without a signature.
  • We cannot accept liability for delivery delays caused by incorrect address information or customer unavailability.

7. Damaged or Faulty Goods

If you receive damaged or faulty goods:

  • Contact us immediately at hello@midlandsmobility.co.uk
  • Include your order number, a description of the issue, and photographs of the damage.
  • Do not assemble the product if it is damaged. Report it first.
  • Keep all original packaging until the issue is resolved.

If confirmed faulty, we will:

  • Offer a full refund, or
  • Send a replacement item at no extra cost, or
  • Arrange a collection and issue a full refund (including delivery costs).

We reserve the right to inspect the goods before issuing a refund or replacement.

8. Assembly Disclaimer

IMPORTANT:
Please follow all assembly instructions carefully. We will not be held responsible for damage caused by incorrect assembly. We strongly advise that two people assemble heavy or complex items.

9. Cancellation & Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 24 hours of placing it.

To cancel:

Return Conditions:

  • Goods must be unused, in their original condition and packaging.
  • You are responsible for the return shipping cost unless the item is faulty.
  • Refunds will be processed within 7 business days (Mon–Fri) of receiving the returned items or proof of return.
  • We reserve the right to deduct an amount from the refund if the goods show signs of use or damage.

10. Returns Policy

For full details, please see our Returns Policy.
We aim to make the return process as straightforward as possible. If you’re not happy with your purchase, please contact us promptly.

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential loss or damage.
  • Our liability is limited to the value of the goods you purchased.
  • We are not responsible for losses caused by misuse, incorrect installation, or modifications made after delivery.

12. Privacy Policy

We are committed to protecting your personal data. For details on how we collect, use, and store your information, please refer to our Privacy Policy.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms and Conditions, please get in touch:

Company Name: Younique Healthcare Limited trading as Midlands Mobility
Company Number: 11623839
VAT Registration: GB380154414
Address: 275 Halesowen Road, Old Hill, Halesowen, West Midlands, B64 6NP, United Kingdom
Business Hours: 9 AM – 5 PM (Mon–Fri), GMT (London)
Phone: +44 0121 630 3850
Email: hello@midlandsmobility.co.uk