Frequently Asked Questions (FAQ)

Welcome to the Midlands Mobility FAQ page. Here you’ll find answers to the most common questions about our products, services, shipping, payments, and returns. If your question isn’t answered below, feel free to reach out to us—we’re here to help.

1. Who are you and what do you do?

Midlands Mobility is a division of Younique Healthcare Ltd, proudly based in Old Hill, just outside Halesowen in the West Midlands. We have been delivering mobility and healthcare solutions since 1991, focusing on supplying, servicing, and assessing mobility scooters and equipment across the UK.

2. Where are you located?

Address:
275 Halesowen Road,
Old Hill, Halesowen,
West Midlands, B64 6NP,
United Kingdom

3. What are your business hours?

We’re open Monday to Friday from 9:00 AM to 5:00 PM (GMT) Greenwich Mean Time (London). We are closed on weekends and public holidays.

4. What types of products do you offer?

We specialize in mobility scooters, healthcare solutions, and disability equipment tailored to meet individual mobility needs.

5. How can I place an order?

You can place an order directly through our website. Simply:

1. Add products to your cart.
2. Proceed to checkout.
3. Enter your shipping and payment details.
4. Review and confirm your order.

6. What payment methods do you accept?

We accept the following payment options:

• Visa
• MasterCard
• Maestro
• American Express
• Discover
• Diners Club
• elo
• Union Pay
• Shop Pay
• Google Pay
• Apple Pay

All transactions are processed in GBP (£).

7. Do you offer payment security?

Yes. Our website uses SSL encryption and is PCI-DSS compliant to protect your payment information. Your data is always secure with us.

8. Where do you ship to?

We currently ship within the United Kingdom as standard. Delivery to Canada and the USA is available on request only — please contact us for a shipping quote before ordering.

9. How much does shipping cost?

Shipping is free for all orders, regardless of order value.

10. How long does delivery take?

Delivery takes 2–4 business days (Mon–Fri) after processing.
Orders are processed within 1–2 business days, and we use reliable couriers such as Evri, DPD UK, and Yodel.

11. Can I track my order?

Yes. Once your order is dispatched, you’ll receive a shipping confirmation email with tracking information.

12. Can I cancel or change my order?

Yes, but only within 24 hours of placing your order if it hasn’t been processed yet. Contact us at hello@midlandsmobility.com or call +44 0121 630 3850 as soon as possible.

13. What is your return policy?

You may return most items within 21 business days of receiving your order. Items must be unused, in their original packaging, and in resellable condition.

Customers are responsible for return shipping unless the item is faulty or incorrect.
More details: Refund Policy

14. What items are non-returnable?

Used or worn items

Gift cards

Sale items (unless defective)

Personalised or custom-made products

Items marked “non-returnable” at purchase

15. What if I receive a damaged or incorrect item?

Please report it within 48 hours of receiving the item.
Email: hello@midlandsmobility.com with your order number and photos of the issue.
We will arrange a free return and issue a replacement or refund.

16. How long does it take to receive a refund?

Refunds are issued within 7 business days (Mon–Fri) of receiving your return. Your bank may take additional time to reflect the refund.

17. Can I exchange an item?

Yes. Contact us to discuss your exchange options. You will need to follow the return process first. Exchanges are subject to stock availability.

18. Do you charge a restocking fee?

No, we do not charge a restocking fee.

19. How can I contact you?

Company Name: Younique Healthcare Limited trading as Midlands Mobility

Company Number: 11623839

VAT Registration: GB380154414

Address: 275 Halesowen Road, Old Hill, Halesowen, West Midlands, B64 6NP, United Kingdom

Business Hours: 9 AM - 5 PM (Mon - Fri), (GMT) Greenwich Mean Time (London)

Phone: +44 0121 630 3850

Email: hello@midlandsmobility.com

Thank you for choosing Midlands Mobility!
We’re committed to supporting your independence with high-quality products and exceptional service.