Payment Policy

Effective Date: June 10, 2025.

At Midlands Mobility, we strive to offer our customers a transparent and secure shopping experience. This Payment Policy outlines our practices related to payment processing for all products and services purchased on our website. We encourage you to review it thoroughly.

 

1. Accepted Payment Methods

To provide flexibility and convenience, we accept a variety of payment methods, including:

  • Visa
  • MasterCard
  • Maestro
  • American Express
  • Discover
  • Diners Club
  • Elo
  • Union Pay
  • Shop Pay
  • Google Pay
  • Apple Pay

2. Payment Process

Checkout Steps:

  1. Add your desired products to the cart.
  2. Click on the cart icon and proceed to checkout.
  3. Enter shipping information and select a shipping method.
  4. Choose your preferred payment method from the options available.
  5. Enter your payment details in the secure form.
  6. Review your order summary and confirm your purchase.

Upon order submission, you will receive an email confirmation detailing your order. If there are any issues with processing your payment, we will notify you as soon as possible.

 

3. Currency

All transactions on Midlands Mobility are conducted in GBP (£). Please be aware that your bank may impose additional conversion fees, which are separate from our charges. The final charge to your account will reflect any applicable taxes and shipping fees.

 

4. Order Confirmation and Invoice

After a successful payment transaction, you will receive an Order Confirmation email. This email will contain:

  • Order Number
  • Summary of items purchased
  • Total amount charged
  • Shipping details

This confirmation serves as your official receipt. Please keep it for your records.

 

5. Payment Security

We prioritize your security. Midlands Mobility uses industry-standard SSL (Secure Socket Layer) technology to encrypt sensitive information during transactions. Our payment processing partners comply with PCI-DSS (Payment Card Industry Data Security Standard) to ensure the highest level of security for your data.

 

6. Payment Authorization

By submitting your payment information, you authorize Midlands Mobility to charge the specified payment method for your total purchase amount. In the rare event that your payment method cannot be authorized, we will notify you via email and your order may be canceled or put on hold until the payment is resolved.

 

7. Refund and Cancellation Policy

  • Cancellations: If you wish to cancel your order after payment has been processed, please contact us at hello@midlandsmobility.co.uk within 24 hours of placing your order. Refunds will be processed according to the method of payment used.
  • Refunds: Please refer to our Refund Policy (https://www.midlandsmobility.com/policies/refund-policy), which outlines eligibility for refunds, processing times, and related procedures. Refunds can take 7 business days (Mon-Fri) to reflect on your account depending on your bank's processing times.


8. Changes to Payment Information

You can manage your payment methods through your Midlands Mobility account. If you need to update your payment information, please follow these steps:

  1. Log in to your account.
  2. Navigate to "Account Settings" or "Payment Methods.”
  3. Add, update, or remove your payment information as necessary.
  4. Save changes to ensure your new information is processed for future transactions.


9. Fraud Prevention

To protect our customers and prevent fraudulent activities, Midlands Mobility reserves the right to conduct verification checks on payments. We may reach out for additional information or confirmation for certain transactions deemed high-risk.

 

10. Contact Information

If you have questions or concerns regarding your order or this Payment Policy, please do not hesitate to reach out to our customer service team. We are here to help!

Company Name: Younique Healthcare Limited trading as Midlands Mobility

Company Number: 11623839

VAT Registration: GB380154414

Address: 275 Halesowen Road, Old Hill, Halesowen, West Midlands, B64 6NP, United Kingdom

Business Hours: 9 AM - 5 PM (Mon - Fri), (GMT) Greenwich Mean Time (London)

Phone: +44 0121 630 3850

Email: hello@midlandsmobility.co.uk

Thank you for choosing the Midlands Mobility. We look forward to providing you with exceptional service. We appreciate your business and are committed to providing you with the best service possible.

OUR STORY

Since 1991, we have been working hard to deliver mobility and healthcare solutions around the world and now operate from our base in Old Hill, just outside of Halesowen in the West Midlands.A wise person once said “love what you do and you will never work a day in your life” and we truly love what we do.Things have been tough, no doubting that. No one will help a start up company in the UK despite small business being the main backbone of the economy; and no one wants to invest into a disability equipment company so, as with everything to do with special needs, we have done it alone.The principal aim is to do good with our work, have a little fun and feed our families along the way. We have had many triumphs and many tribulations but here we are, still laughing. That’s got to be worth something in my book!