Warranty Policy

Effective Date: July 5, 2025

At Midlands Mobility, we are dedicated to delivering quality mobility scooters with dependable aftercare. This Warranty Policy explains what is covered, what is not, how to claim, and your rights as our valued customer.

1. Warranty Coverage

Coverage Period: All new mobility scooters come with a 12-month manufacturer’s warranty from the date of delivery unless otherwise stated.

What is Covered:

• Manufacturing defects in materials or workmanship.
• Electrical and mechanical faults under normal use.
• Parts and labour for warranty repairs.

What is Not Covered:

• Normal wear and tear, including tyres, tubes, bulbs, fuses, and brake pads.
• Batteries beyond their 6-month limited battery warranty.
• Accidental damage, misuse, neglect, modification, or improper storage.
• Damage from not following the user manual or maintenance guidelines.
• Routine servicing costs and adjustments.

2. Warranty for Refurbished Scooters

If you purchase a refurbished mobility scooter from us, it will include a 3-month limited warranty, covering essential mechanical and electrical components. Batteries for refurbished scooters carry a 3-month warranty unless otherwise specified.

3. Battery Warranty

New Scooters: Batteries supplied with new scooters include a 6-month warranty against manufacturing defects.

Battery Care: Batteries must be charged and maintained according to the manufacturer’s instructions. Improper charging or storage may void your warranty.

Replacement Batteries: Batteries sold separately carry a 6-month warranty.

 4. How to Make a Warranty Claim

To make a warranty claim:

1. Contact Us Promptly: Email hello@midlandsmobility.com or call +44 0121 630 3850 with your order number, description of the issue, and photos/videos if possible.

2. Assessment: Our team may guide you through troubleshooting or request an inspection at your address or at our store.

3. Repair or Replacement: If the fault is covered, we will repair or replace the faulty part free of charge.

4. Collection & Return: If the scooter needs to come to us, we will arrange collection at no cost under valid warranty conditions.

5. Customer Responsibilities

To keep your warranty valid:

• Operate and maintain the scooter according to the user manual.
• Have any servicing or repairs done by authorised technicians.
• Keep original proof of purchase and any service records.
• Report faults as soon as they appear.

6. Exclusions

This warranty does not cover:

• Cosmetic damage that does not affect performance.
• Loss or theft.
• Damage caused by commercial use (if used for hire or rental).
• Damage caused by using non-approved parts or accessories.
• Unauthorised repairs or modifications.

7. Service and Maintenance

Regular servicing is essential for safe use and warranty protection. We recommend an annual service for your scooter. Contact us to book a service with our authorised technicians.

8. Extended Warranties

Some manufacturers offer extended warranty options. Please ask our team if you wish to purchase an extended warranty or service plan for extra peace of mind.

9. Your Statutory Rights

This warranty is in addition to your statutory rights under UK consumer law, which remain unaffected.

10. Contact Us

If you have any questions about this warranty policy, please contact us:

Company Name: Younique Healthcare Limited trading as Midlands Mobility

Company Number: 11623839

VAT Registration: GB380154414

Address: 275 Halesowen Road, Old Hill, Halesowen, West Midlands, B64 6NP, United Kingdom

Business Hours: 9 AM - 5 PM (Mon - Fri), (GMT) Greenwich Mean Time (London)

Phone: +44 0121 630 3850 

Email: hello@midlandsmobility.com

Thank you for choosing Midlands Mobility. We are here to keep you moving with confidence.