Shipping policy
At Midlands Mobility,We are based in the United Kingdom and ship all orders to customers in the United Kingdom. We prioritize providing you with fast and reliable shipping services all over the United Kingdom. Below you will find detailed information about our shipping policies, costs and procedures to ensure a smooth and satisfactory shopping experience.
We offer direct delivery from: 275 Halesowen Road, Old Hill, Halesowen, West Midlands, B64 6NP, United Kingdom
Product Pricing
All prices are given in GBP (£). VAT ( Depending on Declaration For VAT Relief) and final cost will be calculated and shown on the checkout page. We don't have any additional/hidden fees.
Shipping Costs
We offer free shipping for all orders.
Shipping Locations:
We currently ship to the United Kingdom.
Order processing and processing time:
Orders are processed within 1-2 business days (Mon - Fri). Our cut-off time is 2:00 PM (GMT) Greenwich Mean Time (London).
Processing time includes reviewing your order, quality control and packaging.
Breakdown of shipping costs, times and service providers:
We strive to handle your shipments with speed and care, selecting the most suitable shipping company for your location to ensure quick and secure delivery of your orders.
Couriers we use for shipping are Evri, DPD UK, Yodel
In store purchase available.
Delivery cost: We offer free shipping for all orders.
Delivery time: 2-4 business days (Mon - Fri)
Tracking information will be provided via email once your order has been dispatched
Order/shipping tracking:
You will receive a shipping confirmation email once your order has been shipped, which will include your tracking number(s). The tracking number will be active within 48 hours. You can track your shipment’s progress both on the carrier’s website. If you experience any delays or issues with your order, please contact us at hello@midlandsmobility.co.uk for prompt assistance.
Order cancellation:
To cancel your order, please contact us at hello@midlandsmobility.co.uk within 24 hours of placing your order. We can only cancel orders that have not yet been processed. Once your order has been processed and shipped,cancellation is no longer possible.
Damaged goods
We take great care in the packaging of your orders, but if your items arrive damaged, please contact us immediately at hello@midlandsmobility.co.uk or call us at +44 0121 630 3850 Include your order number and photos of the damaged goods. We will resolve the issue promptly, either by replacement or refund.
Change of address
If you need to change the delivery address of your order, please contact our customer service team as soon as possible at hello@midlandsmobility.co.uk or call us on +44 0121 630 3850 Address changes can only be made before the order is processed and shipped. Once the order is on its way, we are unable to change the delivery address.
Return policy
If you are not completely satisfied with your purchase, we offer a hassle-free return policy. Please visit our Return ans Refund Policy page (https://www.midlandsmobility.com/policies/refund-policy) for detailed information on returning an item.
If you have any questions, you can find our contact details in the contact page.
Contact us
Company Name: Younique Healthcare Limited trading as Midlands Mobility
Company Number: 11623839
VAT Registration: GB380154414
Address: 275 Halesowen Road, Old Hill, Halesowen, West Midlands, B64 6NP, United Kingdom
Business Hours: 9 AM - 5 PM (Mon - Fri), (GMT) Greenwich Mean Time (London)
Phone: +44 0121 630 3850
Email: hello@midlandsmobility.co.uk
Thank you for choosing the Midlands Mobility. We look forward to providing you with a first-class service. We value your business and strive to provide you with the best service possible.
Happy shopping!