VAT Exemption FAQ

VAT Exemption — Do I Qualify?

What is VAT exemption?
If you're chronically sick or disabled, you don't have to pay VAT on eligible mobility products bought for your own personal or domestic use. The price you see at checkout is simply adjusted — you don't pay VAT upfront and reclaim it later.

Who qualifies?
For VAT purposes, HMRC defines “chronically sick or disabled” as having a physical or mental impairment with a long-term, substantial effect on your ability to carry out everyday activities, or a condition your doctor treats as a chronic illness. This does not include temporary conditions (like a broken limb) or simply being elderly without a chronic condition.

Do I need proof or a doctor's letter?
No. VAT exemption works by self-declaration — you confirm you meet the criteria when you order. No independent or NHS medical assessment is required. It's your responsibility to ensure the declaration is accurate.

What's covered?
Eligible mobility scooters, rollators, and related equipment purchased for your own personal or domestic use. Class 2 scooters (up to 4mph) generally qualify; Class 3 scooters can qualify where designed solely for use by a disabled person.

How do I claim it?
When you add a qualifying item to your cart, you'll be asked to confirm your eligibility and provide a short declaration (name, address, and details of your condition). The VAT-free price is then applied automatically.

Want to read the official guidance?
See the UK Government's VAT relief notice for disabled and older people (gov.uk).